Complaints.
Get in touch on 0330 818 0186
First of all, we're Sorry.
Our Aim is for every young person who walks through our doors to be proud of who they are, to know they have right to be an individual, to know they matter, to have a voice, feel safe and confident enough to progress through the world in a way which makes them smile.
This is what we always aim for, we try and find the perfect fit for each individual in terms of their interests, where they are, how they travel and who they work with. Sometimes, we don't quite get it right and for this we are sorry. When this happens, its hard on everyone, the young person who isn't getting the education they need, the parent who sometimes has to deal with issues at home and us, because we are not reaching our Aim.
This is what we always aim for, we try and find the perfect fit for each individual in terms of their interests, where they are, how they travel and who they work with. Sometimes, we don't quite get it right and for this we are sorry. When this happens, its hard on everyone, the young person who isn't getting the education they need, the parent who sometimes has to deal with issues at home and us, because we are not reaching our Aim.
What to do
- If you are experiencing a problem with our provision, in the first instance, we ask that you speak to your Practitioner who will raise the issue to Head Office.
- From there a member of team will be contact to find out more and find a way forward.
- If we have still not been able to resolve the problem for you and you would like the matter raised further, then please complete the form linked below.
We will do everything possible to solve your problem as quickly and as painlessly as we can, but please bear with us, some things may take a little time.
- From there a member of team will be contact to find out more and find a way forward.
- If we have still not been able to resolve the problem for you and you would like the matter raised further, then please complete the form linked below.
We will do everything possible to solve your problem as quickly and as painlessly as we can, but please bear with us, some things may take a little time.
“Mistakes are a fact of life. It is the response to the error that counts” –Nikki Giovanni
Pushforward work with those young people that others have given up on. Those that don't fit the mould of traditional education and need to be engaged differently.